Frequently Asked Questions

UK Mainland only.

Orders paid before 2 PM are shipped the same day for next-day delivery.

Monday–Friday: Free next-day delivery.

Saturday: Next-day delivery available for a small additional fee.

Most orders arrive the next day if paid before 2 PM.

Orders placed after 2 PM or on weekends are processed the next business day.

You will receive a tracking number by email once your order ships.
Track your package easily online from our warehouse to your doorstep.

No, you can checkout as a guest.

Creating an account gives you faster checkout and exclusive discounts for future orders.

Browse products and add items to your cart.

Checkout as a guest or log in for faster checkout.

Enter your shipping and payment details and place your order.

You will receive a confirmation email and tracking details once your order ships.

You can contact our support team at support@rhtechdirect.com or via our online contact form.

We aim to respond within 24 hours (Monday–Friday).

We accept all major credit and debit cards as well as PayPal, processed securely through Stripe.

Yes. Payments are handled via Stripe, which encrypts your data and ensures your financial information is never stored on our servers.

All purchases include a 30-day warranty. For new products, we recommend activating the manufacturer’s warranty.

Items must be new, unused, and in original packaging with all accessories.

Opened items may incur a 10% restocking fee.

Used items may incur a 20% fee.

Report damaged or defective items within 7 days of delivery.

We provide free collection plus a replacement or full refund.

Refunds are returned to your original payment method after inspection and approval.

Returns after 30 days may not be accepted.

Contact us with your order number, item details, and reason for return.

Our team will guide you through the process.

Products include setup guides in the box.

Our support team can also assist via email.

Product manuals are available from the manufacturer or inside the product packaging.

Common issues (e.g., no sound, flicker, connectivity) can often be resolved with simple troubleshooting.

For full support, email support@rhtechdirect.com for fast assistance.

Yes — as long as the order has not shipped.

Once shipped, changes are not possible.

Contact us as soon as possible.

Email: support@rhtechdirect.com
Phone: 0161 667 9945

We only collect data needed to process orders and support you.

We never sell or rent your personal information.

Our physical address is not publicly listed for security reasons.

Yes — we use Stripe for secure encrypted payments.

The website uses SSL encryption to protect your data.

Account data is stored securely.

Use a strong password and monitor notifications for account activity.

Yes — we prioritise secure payments and responsible data handling.

Log out on shared devices.

Do not share login credentials.

Contact us if you notice suspicious activity.

Yes — orders can be shipped directly to the recipient.

Not currently, but all items are carefully packaged.

Yes — you can add a message during checkout and we will include it in the package.

Yes — ideal for businesses, events, or special projects.

Contact us to confirm stock availability.

Depending on product and quantity, we may offer discounts.

We can also arrange special shipping for large orders.