Refund and Returns Policy
Returns & Refund Policy
We want you to be completely satisfied with your purchase. Please review the policy below for information on returns, refunds, and warranty coverage.
Warranty
- All purchases include a 30-day warranty.
- If you purchased a brand-new product, we recommend activating the manufacturer’s warranty for extended coverage.
Returns
- Items must be returned in the same condition as received—new, unused, and in their original packaging with all accessories and documentation.
- Please ensure products are securely packaged to prevent transit damage.
- If a returned item arrives damaged or with missing parts, you may be liable for the associated costs.
- Opened returns are subject to a 10% restocking fee.
- Used returns are subject to a 20% restocking fee.
Damaged or Defective Items
- If your product is defective or arrives damaged, please report the issue within 7 days of delivery.
- We will arrange free collection from your address and offer either a replacement or a full refund.
Refunds
- Refunds are issued to the original payment method after returned goods are inspected and approved.
- Returns reported after 30 days may not be accepted.
Exclusions
Certain items may be excluded from return due to hygiene reasons or software licensing (where applicable).
How to Start a Return
Please contact us at our contact page with your order number, item details, and reason for return. We’ll guide you through the next steps.
